MAS4D Privacy Policy – Protection of Your Personal Data

MAS4D collects your personal data only when necessary to deliver our services safely and efficiently. We do not collect irrelevant or excessive information. The following are the categories of data we may collect:

Data You Provide Directly:

• Registration information: Full name, email address, Malaysian mobile number, date of birth and password.
• Identity verification information (KYC): MyKad number and copies of MyKad (front and back) when required for withdrawal verification or upon reaching certain limits.
• Payment information: eWallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow details, or Malaysian bank account numbers (Maybank, CIMB, and others) for deposit and withdrawal purposes.
• Communication information: Any messages, complaints, or enquiries you submit to the MAS4D support team via Live Chat or email.

Automatically Collected Data:

• Technical data: IP address, device type, operating system, web browser, and screen resolution used to access MAS4D.
• Usage data: Pages visited, games played, time spent on the platform, and betting patterns — used to improve the user experience.
• Location data: Approximate location based on IP address (state or city) for the purpose of verifying permitted access regions.
• Cookies and tracking technologies: Further details in Section 7 (Cookie Policy).

MAS4D uses collected data solely for legitimate and necessary purposes. We do not use your data beyond what is required to operate the platform efficiently and securely.

• Account management: Creating, verifying and maintaining your MAS4D account, including the login process, two-factor authentication and password recovery.
• Transaction processing: Processing deposits via Touch 'n Go, GrabPay, Boost and FPX, and managing withdrawals of winnings to your Malaysian bank account or eWallet.
• Fraud prevention: Identifying and preventing fraudulent activity, system abuse, money laundering, and unauthorised access attempts.
• Legal compliance: Meeting legal obligations including Malaysia's PDPA 2010, AML (Anti-Money Laundering) requirements and directives from relevant authorities.
• Service improvements: Analysing usage patterns to improve the interface, platform performance and the variety of games offered.
• Service communications: Sending important notifications about your account, transactions, security updates, and policy changes.
• Customer support: Assisting with enquiries, complaints, and technical issues you raise with the MAS4D support team.
• Marketing (with consent): Sending information about MAS4D promotions, bonuses, and offers that may interest you — only where you have given your consent.

MAS4D does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, in certain limited circumstances, we may need to share your data with the following parties:

• Payment service providers: Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and Malaysian banks (Maybank, CIMB, Bank Islam, and others) receive only the information required to process your transaction. They are bound by their own privacy policies and security standards.
• Gaming technology providers: Gaming software providers used on the MAS4D platform may receive minimal technical data (such as player ID) necessary to run games correctly.
• Authorities and government agencies: MAS4D will disclose personal data to Malaysian authorities where required by law, court order, or for the purpose of preventing financial crime.
• Independent audit service: Independent auditing firms that verify the fairness and integrity of MAS4D's RNG systems may access statistical data (with no personally identifiable information) for audit purposes.

Data security is MAS4D's top priority. We invest continuously in our security infrastructure to ensure your data remains protected under all circumstances.

• Transit encryption: All communications between your browser and the MAS4D platform are protected by TLS 1.3 with 256-bit SSL encryption. This means data in transit cannot be intercepted or read by any third party.
• Storage encryption: Sensitive data stored in the MAS4D database — including passwords (stored as irreversible hashes) and KYC information — is encrypted using the latest algorithms.
• Access controls: Access to MAS4D's systems and databases is strictly restricted on a minimum privilege basis — staff may only access the data necessary for their specific role.
• 24/7 Monitoring: MAS4D's security systems are monitored around the clock by our cybersecurity team. Any suspicious activity is detected and addressed immediately.
• Regular security testing: MAS4D conducts regular penetration testing by independent security experts to identify and address any vulnerabilities.

MAS4D does not retain your personal data for longer than necessary. Retention periods are based on operational requirements, applicable law and legitimate business interests.

• Active account data: Retained for as long as your account remains active on the MAS4D platform.
• Data after account closure: Transaction and identity records are retained for a minimum of 7 years after account closure to comply with Malaysian legal requirements (including the Anti-Money Laundering Act 2001).
• KYC data: Retained for the period required by law, typically no longer than 7 years after the business relationship ends.
• Support communication logs: Retained for 2 years for dispute resolution and service quality improvement purposes.
• Cookie data: Depending on the cookie type — ranging from the current session to 12 months. Further details in Section 7.

When data is no longer needed and there is no legal obligation to retain it, MAS4D will securely delete it using methods that ensure the data cannot be recovered.

MAS4D is an online gaming platform strictly restricted to individuals aged 18 and above. Our platform is not designed for minors, and we do not knowingly collect any personal data from individuals under the age of 18.

Should we discover that we have inadvertently collected personal data from underage individuals, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered a MAS4D account may contact us at support@mas4d.ws for prompt action.

MAS4D reserves the right to update or amend this Privacy Policy at any time. Changes take effect immediately upon the latest version being published on this page. For significant or material changes, we will notify members via email or in-platform notification at least 14 days before the changes take effect.

We encourage you to review this Privacy Policy periodically. The "Updated" date at the top of this page indicates when the latest version was published. Your continued use of the MAS4D platform after any amendments take effect will be considered acceptance of the revised privacy terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or how MAS4D handles your personal data, please contact us through the following channels:

• Email: privacy@mas4d.ws (for privacy-specific enquiries)
• General support email: support@mas4d.ws
• Live Chat: Available 24/7 on the MAS4D platform

We are committed to responding to all privacy-related enquiries within 3 business days. For data verification, correction, or deletion requests, the process is typically completed within 14 days of receiving your request.